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  • December 6, 2019
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  • Login (Mobile)

Password Reset – Mobile

The ‘Forgot Password’ link is located below the password field on the Login screen. Clicking that link will redirect you to enter an email address which will then contain a link to guide you to reset your password. 


 

Step 1: Select the ‘Forgot password?’ link below the password field.

Step 2: The ‘Reset Password’ page will direct you to enter the email associated with your Runner account. An email containing a link to reset your password will be sent to your email address shortly.

Step 3: The email will include a link that will redirect you to another page where you can reset your password by entering a new password that meets the Password Policy.

Password Must:

  • -Be at least 12 characters long
  • -Have at least 1 uppercase character
  • -Have at least 1 lowercase letter
  • -Have at least 1 number
  • -Have at least 1 special character: ~ ! A # $ }  { % ^ _ + – = ]  [ \ : ; ? , . &


Password Cannot:

  • -Substitute only one character in a previously used password
  • -Be a previous password, backwards
  • -Include your first and/or last name
  • -Include your email address
  • -Include any words on the restricted words list

Step 4: Select the ‘Reset’ button once the new and confirmed passwords verify and pass through the Password Policy validation.  

Step 5: The password should now be reset and you will be redirected back to your homepage.    

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