Category: FAQ’s

How does access in Runner work?

Many of the functions in Runner require specific permissions to be assigned to your account. If you are unable to perform a specific action for an asset that you need, please contact the asset owner to request for access or for additional assistance.


What search terms can I use?

Runner search operates like a relevance engine rather than an exact match tool. For example, if you search ‘Blacklist,’ the top result will be the asset that displays the word ‘Blacklist’ the most times in the asset’s metadata (filename, metadata, description, etc).


What are Runner icons?

Each icon in Runner refers to a specific task, function or feature within the application. Please refer to the chart of all Runner icons below to locate a specific icon.

What is Aspera Connect?

Aspera Connect is a file transfer acceleration tool and is required to upload and download files in Runner. Please go to the Aspera Connect website to download the plug-in: 

Technical Details: Please ensure that the following ports and protocols are opened in order for Aspera Connect to be used (you may need the assistance of an IT networking professional.

For Internal:
For External:
PORT: 33001 TCP, UDP

If you do not have Aspera Connect installed or if Aspera fails to launch, a dialog box will appear at the top of your browser prompting for installing the browser extension and then downloading the app.

Aspera Transfers Window

Once uploads or downloads are initiated, the Aspera file upload window will pop up to show the progress of your uploads or downloads.


File Upload


File uploads and downloads completed

Adjusting Transfer Speed: For each file uploading or downloading, you can click to open up the Transfer Monitor window. You can drag the arrow pointer on the left side up or down to adjust the download speed (given that you have the available bandwidth to take advantage of).