Log Out – Mobile
Log Out
Step 1: Navigate to the ‘Door’ icon at the top right corner.
Step 2: A modal will appear on your screen prompting you to either continue to ‘Log Out’ or ‘Cancel’.
How to get to Runner Mobile
Learn how to navigate to Runner Mobile and what functions are available to use.
Step 1: Navigate to Sony Pictures Runner on your preferred mobile browser and continue to use Runner the same as your normally do.
FAQ’S
What’s on Runner Mobile?
You will be able to complete functionalities such as ‘Title Search’, ‘Share Assets’, view ‘Asset Details’, ‘Preview Assets’, ‘Filter Results’, and ‘Sort Results’ on mobile just as you already do.
Why not an app?
We want to accommodate Runner to be accessible for our users from their mobile devices quickly, which is less feasible with an app. Therefore, this is our team’s first step towards making Runner more mobile friendly.
Password Reset – Mobile
The ‘Forgot Password’ link is located below the password field on the Login screen. Clicking that link will redirect you to enter an email address which will then contain a link to guide you to reset your password.
Step 1: Select the ‘Forgot password?’ link below the password field.
Step 2: The ‘Reset Password’ page will direct you to enter the email associated with your Runner account. An email containing a link to reset your password will be sent to your email address shortly.
Step 3: The email will include a link that will redirect you to another page where you can reset your password by entering a new password that meets the Password Policy.
Password Must:
- -Be at least 12 characters long
- -Have at least 1 uppercase character
- -Have at least 1 lowercase letter
- -Have at least 1 number
- -Have at least 1 special character: ~ ! A # $ } { % ^ _ + – = ] [ \ : ; ? , . &
Password Cannot:
- -Substitute only one character in a previously used password
- -Be a previous password, backwards
- -Include your first and/or last name
- -Include your email address
- -Include any words on the restricted words list
Step 4: Select the ‘Reset’ button once the new and confirmed passwords verify and pass through the Password Policy validation.
Step 5: The password should now be reset and you will be redirected back to your homepage.
Two Factor Authentication – Mobile
The Two-Factor Authentication (TFA) includes an added layer of security that requires not only a username and password, but a 6-digit physical token as well (in this case, your phone).