Trim Video
The ‘Trim Video’ feature guides users to create a trimmed copy of a downloaded video file. This feature will not corrupt the original file but will instead create a trimmed copy that the user can place in a specific folder once generated.
Password Reset
The ‘Forgot Password’ link is located below the password field on the Login page. Clicking that link will redirect you to enter an email address which will then contain a link to guide you to reset your password.
What kinds of shares can I send?
Runner users can share assets based on their permissions. Begin by navigating to the Asset Detail page and selecting ‘Share’ after clicking the 
icon.
How does access in Runner work?
Many of the functions in Runner require specific permissions to be assigned to your account. If you are unable to perform a specific action for an asset that you need, please contact the asset owner to request for access or runner_help@spe.sony.com for additional assistance.
What is a Usage Restriction?
Usage Restriction is part of an asset’s metadata that indicates the specific limitations of the asset’s use or permissions. Asset’s with a Usage Restriction are tagged with a 
icon in folders/search, grid view, and on the asset’s respective detail page.
Favorite Templates
Favorite templates guides the user to select a metadata template to dock at the top of the metadata management page. Runner will remember your favorite template(s) until you unfavorite them. This is particularly useful for when you need quick access to a frequently used metadata template.
Editing a Profile
As a Runner Administrator, you have the ability to edit a profile that is under your administrative control. To access the Admin portal, click the gear icon in the top right of the Runner bar to select ‘Admin.’
Getting Started
Step 1: Click 
, and select ‘Admin’ from the dropdown menu.
Step 2: Search for a user’s profile that you want to edit.
Note: The admin will only have access to edit users that are under their permissions.
Step 3: Select the user that needs to be edited, and click on ‘Edit Profile’ to edit the user’s profile. A modal will pop up for you to make the needed changes. After the changes have been made, click ‘Save and Close’.
What search terms can I use?
Runner search operates like a relevance engine rather than an exact match tool. For example, if you search ‘Blacklist,’ the top result will be the asset that displays the word ‘Blacklist’ the most times in the asset’s metadata (filename, metadata, description, etc).
Advanced Usage Restriction
Advanced Usage Restriction helps provide clearance information of an asset.
Getting Started
Step 1: On the edit metadata page, navigate to the ‘Usage’ metadata field and click 
to access Advanced Usage Restriction.
Step 2: The Advanced Usage Restriction modal will appear. Select the Asset Class, Usage, Approved and Not Approved Clearance to create an Advanced Usage Restriction sentence.
Step 3: After you have made your selection, click ‘Apply’ and the Advanced Usage Restriction will apply to your selected asset(s).
What is Aspera Connect?
Aspera Connect is a file transfer acceleration tool and is required to upload and download files in Runner. Please go to the Aspera Connect website to download the plug-in: https://downloads.asperasoft.com/connect2/.
Technical Details: Please ensure that the following ports and protocols are opened in order for Aspera Connect to be used (you may need the assistance of an IT networking professional.
IP:
For Internal: 10.16.35.232
For External: 54.236.2.96/27
DNS: apod.cimediacloud.com
PORT: 33001 TCP, UDP
If you do not have Aspera Connect installed or if Aspera fails to launch, a dialog box will appear at the top of your browser prompting for installing the browser extension and then downloading the app.
Aspera Transfers Window
Once uploads or downloads are initiated, the Aspera file upload window will pop up to show the progress of your uploads or downloads.
Adjusting Transfer Speed: For each file uploading or downloading, you can click 
to open up the Transfer Monitor window. You can drag the arrow pointer on the left side up or down to adjust the download speed (given that you have the available bandwidth to take advantage of).
