Password Reset – Mobile
The ‘Forgot Password’ link is located below the password field on the Login screen. Clicking that link will redirect you to enter an email address which will then contain a link to guide you to reset your password.
Step 1: Select the ‘Forgot password?’ link below the password field.
Step 2: The ‘Reset Password’ page will direct you to enter the email associated with your Runner account. An email containing a link to reset your password will be sent to your email address shortly.
Step 3: The email will include a link that will redirect you to another page where you can reset your password by entering a new password that meets the Password Policy.
Password Must:
- -Be at least 12 characters long
- -Have at least 1 uppercase character
- -Have at least 1 lowercase letter
- -Have at least 1 number
- -Have at least 1 special character: ~ ! A # $ } { % ^ _ + – = ] [ \ : ; ? , . &
Password Cannot:
- -Substitute only one character in a previously used password
- -Be a previous password, backwards
- -Include your first and/or last name
- -Include your email address
- -Include any words on the restricted words list
Step 4: Select the ‘Reset’ button once the new and confirmed passwords verify and pass through the Password Policy validation.
Step 5: The password should now be reset and you will be redirected back to your homepage.
